Frequently asked questions
Will I need planning permission to install a Guardian Warm Roof?
You do not require planning permission to have a Guardian Warm Roof installed. You will only require building regulations as we are changing the room from a temporary structure, being a glazed roof to a permanent structure being the solid Guardian Warm Roof. This is organised and coordinated by Roofline and not something that the customer has to complete themselves.
Do I need planning permission to change my doors and windows in a conservation area or if my house is a listed building?
It is important if you live in a conservation area/a listed building that you seek advice before making any changes. Your local authority can give advice on this or we can give some guidance during our onsite visit.
I am looking for a certified installer. Is Roofline verified?
Yes, we are approved installers for The Residence Collection, Guardian Certified Installers and Velux Certified Installers.
Are Roofline registered with any professional bodies?
Roofline have been a proud member of the CPA – Consumer Protection Association for over 20 years. We are a registered FENSA member and we are also an LABC partner.
Do Roofline have a complaints policy?
Do Roofline offer any finance packages?
Yes, we offer a finance package through Vendigo. More information on this can be found on our finance page.
Do I get a guarantee with the products fitted?
Yes, all of our products come with a guarantee on the workmanship and products themselves. Guarantees will vary depending on the product installed. More details can be given by calling the office on 01455 289 975
How long does the whole process take from quoting to completion?
On average the whole process from start to finish takes anything from 8-12 weeks. This can vary greatly depending on the time of the year, the length of time for products to be made and delivered, and the size of the job itself. This time scale is from first contact to last day of fitting.
Do you have a recommendation scheme?
Yes, existing customers who recommend people can gain a £75.00 payment for their recommendation. This is subject to terms and conditions on recommendations over £2000 + VAT value.
T- TRADE STANDARD ENDORSED – We are recognised by several trade standard companies. Velux-certified and Guardian Certified Installers. We are CPA and FENSA Registered giving our customers confidence that they are using the right people.
R- RELIABLE – With over 25 years of experience and many repeat customers we have proven the test of time. We deliver on products and services and this is backed up with our glowing Google reviews.
U- UNCOMPLICATED – We keep our process as streamlined and simple as possible. Taking the pressure off the customer and allowing them to relax while the work is completed.
S- SAFE – Safety is our first priority. Making sure that we operate in a safe and professional manner is what matters the most. This gives our customers the confidence in the workmanship delivered by our team.
T- TRUSTWORTHY – When having contractors working on your property there is nothing more important than knowing they are honest, reliable and trustworthy. At Roofline, we have a low turnover of staff and many of the staff members have been with the company for several years. As a family-run business, many of our team are close family members, and we believe our strong ties give us the edge over our competitors.
U- UNBEATABLE – We believe that on quality of our work, quality of our product and our overall workmanship make us unbeatable on price. Our business reviews are again a testament to this.
S- SKILLED – Our team of installers has many years of experience and skills to over our customers. Many of our team members have received product-specific training from Velux, Guardian, Rubberfuse, etc. This gives us the most up-to-date skills when installing products in our customer’s homes.